I am trying to download from Microsoft. I wand Visual Studio 2008. I have vista with comcast internet. I get a page can not be displayed. Can you help?
Comcast said:
Quote:
Joshua > I cannot download from Microsoft. Fix it!!
Blessyl > Hello Joshua_, Thank you for contacting Comcast Live Chat Support. My name is Blessyl. Please give me one moment to review your information.
Blessyl > I would be glad to assist you with that.
Joshua_ > I have many computers and I can not download from Microsoft on any of them. I can on other networks, will you fix it?
Blessyl > I can help you with that.
Blessyl > I can help you with that.
Blessyl > Did you mean you download something form a particular website and cannot get through?
Blessyl > Can you open comcast.com and surf other websites?
Joshua_ > Microsoft I cannot download from Microsoft
Joshua_ > yes
Blessyl > So you are trying to download Microsoftrware. Am I right?
Joshua_ > I want to download from microsoft
Joshua_ > like I said
Blessyl > I am sorry but I could not still get it right, Joshua. Are you trying to download Microft applications (such as word, powerpoint,excel,etc) using the cd to your PC?
Joshua_ > no
Joshua_ > are you stupid?
Joshua_ > I want to download Microsoft software from the web.
Joshua_ > Things like visual basic
Blessyl > That is what I am trying to verify, microsoft "application."
Joshua_ > yes from the web
Blessyl > What seems to be the problem when you download it? what message did you encounter?
Joshua_ > it goes to a "page cannot be displayed"
Blessyl > Alright, one moment please.
Blessyl > Joshua, can you open comcast.net website?
Joshua_ > yes
Joshua_ > I can get to anything
Blessyl > I see. Can I have the website that you try to download, please?
Blessyl > I see. Thank you for that information, Joshua. It seems that this has something to do with microsoft. Let me check further here.
Joshua_ > no because I can get it on a different service
Blessyl > I checked your account information as well as the connection status, Joshua. Everything is working fine with your connection.
Joshua_ > ok so fix my problem
Blessyl > What type of windows do you have, Joshua?
Joshua_ > vista
Blessyl > Thank you.
Blessyl > Apparently, I could not assist you further, Joshua, on your issue concerning microsoft download. It is already manufacturer related issue. It is already on microsoft's website.
Blessyl > However I have here the contact number for microsoft's technical support. (866) 234-6020
Blessyl > You may go to this link for further information: Help and Support
Joshua_ > but it is a comcast issue because if I use a Quest DSL connection it works
Blessyl > Did you try to refresh your PC? Like turning it OFF for a couple of minutes, unplugging the ethernet from the modem, unplugging the coax cable from the coax outlet.
Joshua_ > I have had this issue since I got comcast
Blessyl > Did you remove 3rd party splitters (if you have) and did you refresh the modem by turning it OFF?
Joshua_ > yes
Blessyl > Thank you.
Blessyl > Are you surfing the net using explorer?
Blessyl > I am referring when you do the download.
Joshua_ > firefox and explorer
Blessyl > Thank you, Josh. Can you please temporarily disable any firewalls, spyware, or pop up blockers?
Joshua_ > why
Blessyl > I am currently going through with the troubleshooting process, Joshua, to see if it is Comcast related issue.
Blessyl > After that, pease try to do the download. Let me know what is the result. Thank you.
Joshua_ > it is
Joshua_ > I told you that
Joshua_ > nope
Blessyl > What do you mean? You mean you have already temporarily disable any firewalls, spyware, or pop up blockers? And it still did not work?
Joshua_ > What do I mean? I mean the download isn't working because I have comcast and it is your issue and if you don't fix it I will chamge providers
Blessyl > What I am trying to clarify here, Joshua, is the error that you are encountering. I am working now to resolve this. I you believe that it is in Comcast, let me work on it.
Blessyl > I was trying to verify if you have already temporarily disable any firewalls, spyware, or pop up blockers.
Joshua_ > I did and it still isn't working
Blessyl > Alright. Thank you.
Blessyl > Are you there?
Joshua_ > yes
Blessyl > Did you try to clear the cache, cookies, and history, and check auto-complete, security, privacy, and Internet Explorer defaults?
Joshua_ > hurry up or I will switch services
Joshua_ > yes
Blessyl > I was trying to verify, Joshua, if you try to clear the cache, cookies, and history, and check auto-complete, security, privacy, and Internet Explorer defaults?
Joshua_ > and I said yes
Joshua_ > speed it up
Joshua_ > it seems like you want me to switch services
Blessyl > Did you also try to check on Internet Explorer repair?
Joshua_ > yes
Joshua_ > I have 3 browsers it won't work in any
Blessyl > I apWe apologize for the inconvenience, Joshua, but the last resort we can do is to contact microsoft. I do not see anything wrong with your connection here.
Blessyl > This link provides you contact information for microsoft technical support:
I had a similar issue with comcast about 2 years ago. I could not surf to any state of Minnesota websites. I went through a similar process with comcast, they insisted it was not on there end.
About 2 weeks later I could get on the websites. Turns out it was a state of MN problem. My Mom worked for the state in a technology field and I asked her to inquire. They admitted it was a problem on there end. What was the problem, I don't know.
Maybe check with Microsoft. Maybe they can give you a different address to download from. I know a lot of there stuff is not hosted on their own servers and maybe a problem there.
That Joshuwa sounds exactly like my son.
I really enjoyed the exchange. And laughed outloud when he asked
'Are you stupid?'.
I showed it to my daughter and she agreed with me.
Oh, Lord, type of people out there. Anyway, am glad to know there are other cases too like my son.
ben
Microsoft download
