01-14-2008, 01:44 AM
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Microsoft download
I am trying to download from Microsoft. I wand Visual Studio 2008. I have vista with comcast internet. I get a page can not be displayed. Can you help?
Comcast said: Quote:
Joshua > I cannot download from Microsoft. Fix it!!
Blessyl > Hello Joshua_, Thank you for contacting Comcast Live Chat Support. My name is Blessyl. Please give me one moment to review your information.
Blessyl > I would be glad to assist you with that.
Joshua_ > I have many computers and I can not download from Microsoft on any of them. I can on other networks, will you fix it?
Blessyl > I can help you with that.
Blessyl > I can help you with that.
Blessyl > Did you mean you download something form a particular website and cannot get through?
Blessyl > Can you open comcast.com and surf other websites?
Joshua_ > Microsoft I cannot download from Microsoft
Joshua_ > yes
Blessyl > So you are trying to download Microsoftrware. Am I right?
Joshua_ > I want to download from microsoft
Joshua_ > like I said
Blessyl > I am sorry but I could not still get it right, Joshua. Are you trying to download Microft applications (such as word, powerpoint,excel,etc) using the cd to your PC?
Joshua_ > no
Joshua_ > are you stupid?
Joshua_ > I want to download Microsoft software from the web.
Joshua_ > Things like visual basic
Blessyl > That is what I am trying to verify, microsoft "application."
Joshua_ > yes from the web
Blessyl > What seems to be the problem when you download it? what message did you encounter?
Joshua_ > it goes to a "page cannot be displayed"
Blessyl > Alright, one moment please.
Blessyl > Joshua, can you open comcast.net website?
Joshua_ > yes
Joshua_ > I can get to anything
Blessyl > I see. Can I have the website that you try to download, please?
Joshua_ > http://download.microsoft.com/downlo...NUX1397868.iso
Blessyl > Thank you. How about the website where you click on the "download?"
Joshua_ > the bottom link on http://www.microsoft.com/express/download/#webInstall
Joshua_ > or any link for that matte
Blessyl > I see. Thank you for that information, Joshua. It seems that this has something to do with microsoft. Let me check further here.
Joshua_ > no because I can get it on a different service
Blessyl > I checked your account information as well as the connection status, Joshua. Everything is working fine with your connection.
Joshua_ > ok so fix my problem
Blessyl > What type of windows do you have, Joshua?
Joshua_ > vista
Blessyl > Thank you.
Blessyl > Apparently, I could not assist you further, Joshua, on your issue concerning microsoft download. It is already manufacturer related issue. It is already on microsoft's website.
Blessyl > However I have here the contact number for microsoft's technical support. (866) 234-6020
Blessyl > You may go to this link for further information:
Help and Support
Joshua_ > but it is a comcast issue because if I use a Quest DSL connection it works
Blessyl > Did you try to refresh your PC? Like turning it OFF for a couple of minutes, unplugging the ethernet from the modem, unplugging the coax cable from the coax outlet.
Joshua_ > I have had this issue since I got comcast
Blessyl > Did you remove 3rd party splitters (if you have) and did you refresh the modem by turning it OFF?
Joshua_ > yes
Blessyl > Thank you.
Blessyl > Are you surfing the net using explorer?
Blessyl > I am referring when you do the download.
Joshua_ > firefox and explorer
Blessyl > Thank you, Josh. Can you please temporarily disable any firewalls, spyware, or pop up blockers?
Joshua_ > why
Blessyl > I am currently going through with the troubleshooting process, Joshua, to see if it is Comcast related issue.
Blessyl > After that, pease try to do the download. Let me know what is the result. Thank you.
Joshua_ > it is
Joshua_ > I told you that
Joshua_ > nope
Blessyl > What do you mean? You mean you have already temporarily disable any firewalls, spyware, or pop up blockers? And it still did not work?
Joshua_ > What do I mean? I mean the download isn't working because I have comcast and it is your issue and if you don't fix it I will chamge providers
Blessyl > What I am trying to clarify here, Joshua, is the error that you are encountering. I am working now to resolve this. I you believe that it is in Comcast, let me work on it.
Blessyl > I was trying to verify if you have already temporarily disable any firewalls, spyware, or pop up blockers.
Joshua_ > I did and it still isn't working
Blessyl > Alright. Thank you.
Blessyl > Are you there?
Joshua_ > yes
Blessyl > Did you try to clear the cache, cookies, and history, and check auto-complete, security, privacy, and Internet Explorer defaults?
Joshua_ > hurry up or I will switch services
Joshua_ > yes
Blessyl > I was trying to verify, Joshua, if you try to clear the cache, cookies, and history, and check auto-complete, security, privacy, and Internet Explorer defaults?
Joshua_ > and I said yes
Joshua_ > speed it up
Joshua_ > it seems like you want me to switch services
Blessyl > Did you also try to check on Internet Explorer repair?
Joshua_ > yes
Joshua_ > I have 3 browsers it won't work in any
Blessyl > I apWe apologize for the inconvenience, Joshua, but the last resort we can do is to contact microsoft. I do not see anything wrong with your connection here.
Blessyl > This link provides you contact information for microsoft technical support:
Blessyl > Help and Support
Joshua_ > so you do want me to switch services
Joshua_ > go to a computer class
| I got mad at the end. 
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