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Old 05-12-2007, 08:26 AM
prstndnt prstndnt is offline
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Default Downloading Internet Explorer 7


I am unable to download IE7 for XP service pack 2. I verify my version of XP, then down load ie7-windowsXP-86-enu. When I run the file I get a message that says: "Internet Explorer did not complete installation" Then it wants a restart and it puts a web page on my desktop to try myriad fixes. I have tried them all and have yet to get IE7 loaded. The only way I can get to IE7 is to bring Windows up in save mode with networking.

Any Ideas??????

prstndnt



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Old 05-13-2007, 02:59 AM
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mhookem mhookem is offline
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Hello,
Use this link:
Release Notes for Internet Explorer 7

Look for the heading 'Installation Errors' about a quarter of the way down the page. It'll tell you what logs to look at with the details of the errors.

If you need any more help let me know.

Martin



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Old 05-15-2007, 07:25 AM
prstndnt prstndnt is offline
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Default Thanks Martin


I found the logs...this may sound dumb; but what am I looking for in those logs?
Thanks. prstndnt



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Old 05-15-2007, 03:10 PM
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mhookem mhookem is offline
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Sorry,
send another message and attach the logs for me.

Thanks

Martin



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Old 05-16-2007, 06:29 AM
prstndnt prstndnt is offline
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Default Attached Windows Log Files


Here are the attached log files. Let me know if you do not have winzip and I will resend them one at a time.

Thank you once again...

prstndnt



Attached Files
File Type: zip WindowsLogFiles.zip (62.5 KB, 20 views)
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Old 05-16-2007, 08:22 AM
forlornjohn forlornjohn is offline
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Try this link:
Internet Explorer: Get It Now

At bottom, indicate your O/S.



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Old 05-16-2007, 09:25 AM
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I'll get back to you as soon as possible.

Regards

Martin



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Old 05-16-2007, 11:16 AM
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mhookem mhookem is offline
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Hello prstndst,

There seems to be a problem writing certain values to the registry of your PC. If you have any spyware installed it maybe stopping the online installation of ie7. See if you can disable it, re-boot and try again.

If this doesn't work, try re-booting your computer in 'safe mode with networking' (allows you to still connect to the internet) and logon as Administrator and try again.

To reboot in safe mode you can press F8 when the computer is booting up and you should see a list of options.

Let me know how you get on.

Martin



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Old 05-16-2007, 11:18 AM
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Hello forlornjohn,

Thanks for the help, we've already looked into this and the problem is still occuring.

Regards

Martin



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Old 05-21-2007, 07:33 PM
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Default tried safe mode with networking


I tried downloading ie7 while in safe mode. The same thing happened. I have enclosed the logs for your again...



Attached Files
File Type: zip ie7Uninst.zip (4.9 KB, 18 views)
File Type: zip ie7_main.zip (42.9 KB, 19 views)
File Type: zip ie7.zip (18.0 KB, 13 views)
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