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Old 12-29-2006, 07:02 PM
jojo2592 jojo2592 is offline
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trouble Brother printer/fax won't scan


Hi,
I hope someone can help me. I have a Brother MFC420CN printer/fax machine with scanning capabilities. The printer works fine but I can't get the scanner to work. I have no idea what is wrong.. When I try to scan from Windows word using the insert tab I get "unable to scan" I hope someone can help me. I want to scan a picture into a file to email.



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Old 01-22-2007, 04:06 AM
TeaOrCoffee TeaOrCoffee is offline
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Did you install the scan software (My Brother came with Paper Port)? The printer driver and scan driver are different.

I would suggest a System Restore to clean the thing out then re-install, but I notice you had this probelm a few weeks ago, so it may not be feasible. The other option is uninstall your Brother drivers and reinstall - but when you reinstall, disable your firewall/antivirus (and disconnect from the Internet during this time).



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Old 01-22-2007, 08:38 PM
jojo2592 jojo2592 is offline
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Default printer won't scan


Hi,

I reinstalled the printer driver and the scanner driver and the scanner now works. Thanks Es*** UK!!!



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Old 09-17-2007, 12:54 PM
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William_Wilson William_Wilson is offline
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this works in most situations, another peice of software overwrites or corrupts a driver some how, and be re-installing it, the "new" driver is given preference in windows.
I recently had to do this with my sound driver after installing a tuner card... seems teh 2 use the same location/file for the driver, but system can't use the tuner driver while my tuner card can use my system audio driver



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