You wont get an English version of Windows because all copies of Windows are multi-lingual. Just go to you Control panel>Regional and Language Setting and change it from there. As for Acer customer support I have heard both good and bad things about them. I would stick to your guns about the replacement and not get the cheaper one. As they have had you laptop for 3 months and it had a fault when you purchased it they should replace it with a model of the same or greater spec , not lesser.
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Rig Specs: Custom Built: ASUS M2N4-SLI
AMD Athlon 64 X2 Dual 4600+ 512MB SLI NVIDIA GeForce 7950GT OC
2.00 GB Elixiur RAM 400GB Hitachi SATA II HDD
Western Digital 120GB IDE HDD Samsung SyncMaster 932B Monitor
More to follow soon.....
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