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clwaterson 04-05-2007 09:01 PM

Samsung Monitor
 
I don't know if this question is posted to the correct area, but here goes.

I bought a Samsun SyncMaster 931c monitor and 29 days later it died. It was replaced and two weeks later we are haveing the same problem. At times the screen goes white while you are using the computer. At other times you turn the screen on and it is a series of white lines. After turning it off & on a few times the screen comes back to life.

Everything I have read says that this model should be an excellent monitor.

Does anyone have any suggestions? Has anyone else had problems with this monitor?

William_Wilson 04-06-2007 08:04 AM

weird, i currently have the syncmaster 930, and it's been running beautifully for over a year. Perhaps the plug you are using is outputting too much power, causing it to short? Or a similar issue could be with a bad connection to the tower.

dtallant 04-15-2007 02:18 PM

I just bought my 931C about a month ago and it just did the same thing. When I turn on the monitor it immediately goes all white. I can turn it on and off and I am able to see the screen for about 1 second. Looks like I will have to send it to Samsung for refurbishing :(

clwaterson 04-16-2007 09:38 AM

I was going to get a replacement from Samsung under the warranty, however, it would have been a 'refurbished' monitor and since mine was only 28 days old I wanted new. So I went back to the store I bought it from and harassed them until they replaced it with one off their shelves. Then the new monitor did do the same thing after a few weeks.

When you first plug in the monitor it works and everything seems okay, so you don't use the disc that comes with it to install. However, I asked an IT guy at work & he said to use the disc and install the monitor drivers. The monitor may be looking for something and can't find it. Since I installed the drivers I have not had a problem, touch wood.

Try this and see what happens.

clwaterson 06-04-2007 11:04 PM

Samsung 931c Monitor
 
I may have finally solved the monitor problem.

I purchased an upgraded video card and installed it. Now when the monitor comes up it goes into digital mode, rather than analog, automatically and we don't seem to be having the problem of the monitor cutting out.

If you are still having problems, try that. It had never occurred to me that only having the video card that comes on the motherboard would not be sufficient.

mhookem 06-05-2007 03:17 AM

Hardware Problems
 
Quote:

Originally Posted by clwaterson (Post 6973)
I may have finally solved the monitor problem.

I purchased an upgraded video card and installed it. Now when the monitor comes up it goes into digital mode, rather than analog, automatically and we don't seem to be having the problem of the monitor cutting out.

If you are still having problems, try that. It had never occurred to me that only having the video card that comes on the motherboard would not be sufficient.


Hello, if you ever have any other hardware problems like this again, the best thing to do is to go through the process of elimination and start by replacing each piece of hardware (borrow the parts from a friend if you can). This can help you to find the culprit e.g. a cracked wire in your monitor cable or a troublesome graphics card, if this doesn't give you any results then the next place to start looking would be the software, i.e. start looking at your drivers and rolling back or updating them. Or removing recently installed software, setting a system restore point after new installations is very useful, if you start experiencing problems with your system just go back to a restore point and see if it resolves the problem. It's always a good idea to check for any compatibility issues before purchasing anything for your PC, the retailers can only vouch for the piece of equipment your buying, without knowing what else your using with your system they can be completely unaware about any problems you may have. But if you let them know as much as you can before buying it gives you a good chance of returning the item and getting a refund or replacement.

Regards

Martin


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