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-   -   Microsoft download (http://www.syschat.com/microsoft-download-3056.html)

I_Hate_My_Computer 01-14-2008 01:44 AM

Microsoft download
 
I am trying to download from Microsoft. I wand Visual Studio 2008. I have vista with comcast internet. I get a page can not be displayed. Can you help?

Comcast said:

Quote:

Joshua > I cannot download from Microsoft. Fix it!!

Blessyl > Hello Joshua_, Thank you for contacting Comcast Live Chat Support. My name is Blessyl. Please give me one moment to review your information.

Blessyl > I would be glad to assist you with that.

Joshua_ > I have many computers and I can not download from Microsoft on any of them. I can on other networks, will you fix it?

Blessyl > I can help you with that.

Blessyl > I can help you with that.

Blessyl > Did you mean you download something form a particular website and cannot get through?

Blessyl > Can you open comcast.com and surf other websites?

Joshua_ > Microsoft I cannot download from Microsoft

Joshua_ > yes

Blessyl > So you are trying to download Microsoftrware. Am I right?

Joshua_ > I want to download from microsoft

Joshua_ > like I said

Blessyl > I am sorry but I could not still get it right, Joshua. Are you trying to download Microft applications (such as word, powerpoint,excel,etc) using the cd to your PC?

Joshua_ > no

Joshua_ > are you stupid?

Joshua_ > I want to download Microsoft software from the web.

Joshua_ > Things like visual basic

Blessyl > That is what I am trying to verify, microsoft "application."

Joshua_ > yes from the web

Blessyl > What seems to be the problem when you download it? what message did you encounter?

Joshua_ > it goes to a "page cannot be displayed"

Blessyl > Alright, one moment please.

Blessyl > Joshua, can you open comcast.net website?

Joshua_ > yes

Joshua_ > I can get to anything

Blessyl > I see. Can I have the website that you try to download, please?

Joshua_ > http://download.microsoft.com/downlo...NUX1397868.iso

Blessyl > Thank you. How about the website where you click on the "download?"

Joshua_ > the bottom link on http://www.microsoft.com/express/download/#webInstall

Joshua_ > or any link for that matte

Blessyl > I see. Thank you for that information, Joshua. It seems that this has something to do with microsoft. Let me check further here.

Joshua_ > no because I can get it on a different service

Blessyl > I checked your account information as well as the connection status, Joshua. Everything is working fine with your connection.

Joshua_ > ok so fix my problem

Blessyl > What type of windows do you have, Joshua?

Joshua_ > vista

Blessyl > Thank you.

Blessyl > Apparently, I could not assist you further, Joshua, on your issue concerning microsoft download. It is already manufacturer related issue. It is already on microsoft's website.

Blessyl > However I have here the contact number for microsoft's technical support. (866) 234-6020

Blessyl > You may go to this link for further information:
Help and Support

Joshua_ > but it is a comcast issue because if I use a Quest DSL connection it works

Blessyl > Did you try to refresh your PC? Like turning it OFF for a couple of minutes, unplugging the ethernet from the modem, unplugging the coax cable from the coax outlet.

Joshua_ > I have had this issue since I got comcast

Blessyl > Did you remove 3rd party splitters (if you have) and did you refresh the modem by turning it OFF?

Joshua_ > yes

Blessyl > Thank you.

Blessyl > Are you surfing the net using explorer?

Blessyl > I am referring when you do the download.

Joshua_ > firefox and explorer

Blessyl > Thank you, Josh. Can you please temporarily disable any firewalls, spyware, or pop up blockers?

Joshua_ > why

Blessyl > I am currently going through with the troubleshooting process, Joshua, to see if it is Comcast related issue.

Blessyl > After that, pease try to do the download. Let me know what is the result. Thank you.

Joshua_ > it is

Joshua_ > I told you that

Joshua_ > nope

Blessyl > What do you mean? You mean you have already temporarily disable any firewalls, spyware, or pop up blockers? And it still did not work?

Joshua_ > What do I mean? I mean the download isn't working because I have comcast and it is your issue and if you don't fix it I will chamge providers

Blessyl > What I am trying to clarify here, Joshua, is the error that you are encountering. I am working now to resolve this. I you believe that it is in Comcast, let me work on it.

Blessyl > I was trying to verify if you have already temporarily disable any firewalls, spyware, or pop up blockers.

Joshua_ > I did and it still isn't working

Blessyl > Alright. Thank you.

Blessyl > Are you there?

Joshua_ > yes

Blessyl > Did you try to clear the cache, cookies, and history, and check auto-complete, security, privacy, and Internet Explorer defaults?

Joshua_ > hurry up or I will switch services

Joshua_ > yes

Blessyl > I was trying to verify, Joshua, if you try to clear the cache, cookies, and history, and check auto-complete, security, privacy, and Internet Explorer defaults?

Joshua_ > and I said yes

Joshua_ > speed it up

Joshua_ > it seems like you want me to switch services

Blessyl > Did you also try to check on Internet Explorer repair?

Joshua_ > yes

Joshua_ > I have 3 browsers it won't work in any

Blessyl > I apWe apologize for the inconvenience, Joshua, but the last resort we can do is to contact microsoft. I do not see anything wrong with your connection here.

Blessyl > This link provides you contact information for microsoft technical support:

Blessyl > Help and Support

Joshua_ > so you do want me to switch services

Joshua_ > go to a computer class
I got mad at the end. :icon_twisted:

William_Wilson 01-14-2008 02:08 PM

What link did you try, is it from:
Visual Studio 2008 Trial Downloads
?

squirrelnmoose 01-14-2008 03:50 PM

I had a similar issue with comcast about 2 years ago. I could not surf to any state of Minnesota websites. I went through a similar process with comcast, they insisted it was not on there end.

About 2 weeks later I could get on the websites. Turns out it was a state of MN problem. My Mom worked for the state in a technology field and I asked her to inquire. They admitted it was a problem on there end. What was the problem, I don't know.

Maybe check with Microsoft. Maybe they can give you a different address to download from. I know a lot of there stuff is not hosted on their own servers and maybe a problem there.

benzaloy 01-17-2008 04:30 AM

That was nice reading the stuff between Joshua and Blessy.

benzaloy 02-15-2008 02:59 AM

That Joshuwa sounds exactly like my son.
I really enjoyed the exchange. And laughed outloud when he asked
'Are you stupid?'.
I showed it to my daughter and she agreed with me.
Oh, Lord, type of people out there. Anyway, am glad to know there are other cases too like my son.
ben


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