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macc4644 03-08-2007 11:20 PM

ISP Situation- Cable
 
I have a new Pentium D 945 with 2GB RAM and a 300 GB HD
Intel MB with XP MC

I upgraded my cable service to the best they had 10mbps +.
After I had the upgrade I'm still at high 3-low 4 mbps.
They came out and checked everything over as they had before. Its perfect- Computer and modem are new-cables inside and out,

So later in the day they sent out a guy to check the speed. He brings in a 4 year old Dell laptop- his words, Keyword is old.

Well that's the test bed. He hooks it up to my terminal- ( modem etc) and it pulls an incredible 15 mbps.
Well I have 4 computers all under 3 years old- they all do what my new one does- low 3-4's.

I think that test bed is a con. Am I right or off base. I was not allow to surf with it. They just go to Their speedtest site and bring up the results. At this point I think I got the once over................?

Any thoughts? Thxs All

jlacosta 03-09-2007 12:16 AM

More often than not, ISP companies say you are on this speed while your speed is still the same. Upgrading a service provided by an ISP may take some time, but if this has taken more than a week of waiting, then I guess you are getting stiffed with an excuse.

For sure you can tell if the speed has changed via a speedtest site or upfront when you are downloading something on the net. But in most cases, some webservers can only give you a limited speed due to the fact that they run multiple servers on the same connection.

If your speed is still on the slower side as you thought, I'd suggest you call that guy again and ask him straightforward and let him show you "the real problem".

kingofqueens 03-09-2007 05:09 AM

Why dont you test it from another broadband speed site .

macc4644 03-09-2007 08:24 AM

Thanks Guys
 
I did test it from several sites and it comes up so dismal.
Its not even two tiers under the standard service. I have talked to a local computer company and they said it must be a fraud as they get absolutely nowhere close to what service they pay for.
Thanks Guys

macc4644 03-09-2007 08:36 AM

Last Result:
Download Speed: 3360 kbps (420 KB/sec transfer rate)
Upload Speed: 1388 kbps (173.5 KB/sec transfer rate


Quote:

Originally Posted by kingofqueens (Post 5607)
Why dont you test it from another broadband speed site .


Cobalt 03-09-2007 07:36 PM

I can only assume that there is some problem with your network card, since that is about the only piece of hardware that should have a bearing on your connection speed that is different to the technicians test machine.

I'm assuming you have tried updating the drivers and checked the TX/RX speeds? It's a long shot as most if not all modern cards are equipped to handle networks far in excess of the speed of even the fastest cable connection.

I wouldn't like to say it could be a fraud as that is actually a very serious accusation. However, it is a well known and accepted fact that advertised speeds are optimum and realistically never achieved. Having said that, your performance is nowhere near what you have been quoted, so if the network card drivers bring no joy, get on to your ISP until they find out what the problem is.


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