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gullycan 03-14-2011 07:53 AM

Fix Errors in another Computer by Remote Control
This may be wishful thinking ... But not impossible.
My laptop has lost sound. Even DVD player does not
play sound. Tried all methods suggested. Failed.
Now there are only two options left. (1) Someone to
take control of my laptop on a remote method, namely,
Team Viewer or something. (2) Go to Factory Default
and start from the beginning. Please advice. Thanks and Cheers.

DominicD 03-14-2011 10:57 AM

hi gullycan

sorry that computer is becoming such a pain.

restoring it to factory defaults is indeed one quick fix -- it should turn everything back to 100% woking condition ((if it doesnt, then something is definitely wrong with the hardware)).

my suggestion for steps that you should take if you will take it back to factory defaults:
1. backup files to dvds or external hard drive (do not backup on the same hard drive/different partition)

2. download the latest installer of your trusted antivirus program and place it on a usb drive.

2.1 do not connect the laptop to a wired or wireless connection. start system restore while the laptop is disconnected from the wired and wireless network
2.2 start system restore
2.3 test if sound works as soon as system restore is compeleted.

3. the antivirus that comes with the system restore image is outdated. uninstall the antivirus, install your most recent installer for your trusted antivirus program.

check that the windows firewall is turned on (it should be turned on)

4. plug the computer to the internet, do a windows update, keep doing a windows update until you have all the windows updates.

5. then do an antivirus update.

6. start installing your programs.

7. copy your files.

**doing teamviewer might help with the other problems. but the sound issue will not be as easy to troubleshoot. i think its really going to be best if you just restore from the factory defaults. i know its a pain to backup and reinstall again. but this will definitely ensure that things are back to the guaranteed working state. if sound or any other peripheral device does not work, then its most likely a hardware problem

gullycan 03-15-2011 05:30 PM

Thanks for the guidance. Got a few doubts being an old fool.
Will send you an email. Please note your advices on it and return to me.
Yes it is Factory Default for me with a new new user name.
Thanks and Cheers

DominicD 03-18-2011 01:51 PM

hi gully, last time we tried to do a remote control via teamviewer, your connection was intermittent so we couldnt chat and coordinate on the teamviewer attempt

i hope you are able to figure something out on the laptop sound issue. feel free to post here if there are other things you need help about and we'll try our best :)

DominicD 03-21-2011 10:21 PM

hi gully, if you havent done any reformat to factory defaults on your computer, i suggest trying this option

(i came up with this idea just last night when i encountered a computer with a curious problem)

Click the Windows Start button
type msconfig
press Enter

Select Normal Startup
Click Apply
Click OK

Restart your computer.

i thought we should give this a try. this basically tells windows to load ALL drivers and windows services. The possibility of the Windows Sound and Installer service is unlikely with normal use, it can still be disabled at times.

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