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Patricia 01-22-2009 10:42 AM

Error message: 'computers couldn't connect in the amount of time allotted'
I'm getting the error message: This computer can't connect to the remote computer. The two computers couldn't connect in the amount of time allotted. Try connecting again.'
The computer is a laptop running XP, connecting via remote desktop connection to the terminal server. This always worked fine in the past. Just lately, the user logs in ok, then after 5-10 minutes they are thrown out of the terminal server connection with the above message.
I have numerous laptops of the same spec which are fine. The user isn't trying to log in from anywhere else. There are more than enough terminal server licenses. The user hasn't installed any new programmes. We use an 'all user' policy so their account hasn't been singled out in any way.
Does anyone have any ideas why this is happening? Thanks

lurkswithin 01-22-2009 04:51 PM

A few things come to mind

When a connection is lost it is usually caused by a bad NIC (network interface
card)...either the drivers are in need of updating or the configuration has been mismatched or the hardware itself has just worn out.

You didn't mention as to how you were connecting to this remote connection (in the same place) wirelessly? or hardwired? using a router/switch ?

This would be need to know information because the recieve > transmit signal strength would be something to look at and is controlled by software that is installed along with the drivers of some wireless installations.

There is also the issue of spyware/malware and viruses hiding on the computer. Make sure that you have ran all your updated protection software.

Another thing would be programs that are self starting and running in the background. Sometimes an update will give them priority and cause the weaker service (connection) to be terminated.

start > R.clk "My Computer > properties > hardware tab > device manager and expand the network adapter and see if there is any issues with it...a yellow or red "! or ?" mark will be present.

Even if there is not any shown issues then you need to visit your computer manufacturer's site and look under "support > downloads/drivers > your model of computer > drivers > network drivers and look for the network adapter driver file.

download the driver to your desktop. And any extra software that may be available as well. close out all open windows and double click the driver icon and it will auto update the files...

BillP Studio: WinPatrol Download

winpatrol is a low profile program that will allow you to shut down any start-up programs that start with your computer....this does not prevent the program from working ...only from starting on its own....when the computer starts. By disabling the start up programs you create a start on demand and this helps free up memory and other resources that may be tied up...

The programs that must be started at first boot is anti virus/malware/ some printer cache/driver support......all the others do not need to start till you need to use them...including office applications and updaters, music and media programs and picture editing such as Kodack easy share and the likes.

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