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-   -   Question Don"t have sound on pc (http://www.syschat.com/don-t-have-sound-on-pc-6805.html)

angie1 05-04-2011 11:47 PM

Don"t have sound on pc
 
hi..I accidently removed some files from my computer and now my sound doesn't work. I recently got my computer fixed and the tech installed via audio on my computer and I don't like it! So I would like to remove that and install something else...how do I do that?

DominicD 05-05-2011 01:48 PM

hi angie1

i have some questions:
1. what version of windows are you using?
2. before the sound problem on your computer happened, was the via program already installed?

my initial thoughts on this is that the tech support person must have installed the latest/default sound drivers AND the additional sound checking/equalizer program.

it could be that before you had the sound problem on your computer, you only had the basic sound driver that windows needed to play sound. when the tech support guy fixed your sound problem, he may have chosen to do the default installation that includes the additional via program

if this is the case, then its safe to remove the via program, and leave only the sound driver installed.

one thing to consider is that you save a copy of the installer file for your computer's sound driver and that via program (in case its needed to work with sound adjustment settings on your computer)

angie1 05-05-2011 01:57 PM

hi
 
Thanks for replying!!!! I am so depressed because there is no sound! I uninstalled via and didn't save it...I know what a dumb thing to do! I am using windows xp...before the sound problem via was installed.But here's the thing...I could only hear thing from the computer when the headphones were plugged in..once out there was no sound.After trying to fix that I just uninstalled it

DominicD 05-05-2011 02:03 PM

hello, do you happen to know the brand and model number of your computer?
usually the exact model number is written on a sticker underneath the laptop.
given the brand and model number, we can try to find and download the installer for the sound drivers that is compatible with your windows.

angie1 05-05-2011 02:20 PM

hi
 
system manufacturer-compaq
system model-EvoD51OSFF-OH ALSO ITS A DESKTOP! thank you so much!

DominicD 05-05-2011 02:43 PM

hello, not sure if i researched it right

Compaq Evo D510 Small Form Factor - Windows XP drivers

The HP drivers download page is here:
Compaq Evo D510 Small Form Factor*-* Download drivers and software - HP Business Support Center


Direct link to audio driver download is here:
http://h20000.www2.hp.com/bizsupport...tem=hd-17950-2

angie1 05-05-2011 04:38 PM

hi
 
Thanks friend! But I do have a question...Do I download both?

DominicD 05-06-2011 07:16 AM

hi angie,

download the sound driver from the link below
Compaq Evo D510 Small Form Factor*-* ADI SoundMax AC97 Integrated Digital Audio Driver - HP Business Support Center


upon clicking the link you will be taken to a similar page,
http://i53.tinypic.com/10htvgo.jpg
Notice the small Download button. click on it and the download of the actual driver should begin

:icon_wink:


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