Thank you for the insight folks. Gateway took the machine back and stated they would replace it with a new one. I also have a Gateway FX6801-03 Desktop and believe me after several Dells and a couple of HPs, I love my Gateways. The FX series has been absolutely terrific and I will say although support could not eliminate the BSOD issue, JR.com's 30 day exchange/refund policy is another PLUS. It shows me they stand behind their word. Again, thanks for the insight.